Shipping policy

1. Order Processing Time

  • Within Rome: All orders in with in Rome are processed within 2 to 5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Standard with in Italy: "All orders in Italy are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We do not ship on Saturdays or Sundays or Holidays."
  • EXPRESS with in Italy: All orders in Italy are processed within   1-3 business days.

2. Domestic Shipping Rates and Estimates

  • Shipping charges: "Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options for domestic orders:"
  • Selected Products: We may also offer Free Shipping for selected products with in Italy.

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping with in Italy

3-7 business days

€ 5.99 or
Free for orders from Rome

Express Shipping with in Italy

 1–4 business days

€ 7.99

 

3. International Shipping

Shipping Method

Estimated Delivery Time

Cost

Standard International with in  France, Germany, Netherlands and Switzerland.

4-10 business days

€ 10.00

Express International with in   France, Germany, Netherlands and Switzerland.

 2–4 business days

€ 14.00
  • Standard International: "We offer international shipping to the following countries: France, Germany, Netherlands and Switzerland. All orders are processed within 4 to 10 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Express International: "We also offer Express International shipping to the following countries: France, Germany, Netherlands and Switzerland. All orders are processed within 2 to 4 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Duties and Taxes: " For customers from France, Germany, Netherlands and Switzerland Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. La Dolce Sorpresa is not responsible for these charges if they are applied and are your responsibility as the customer."

4. Shipping Confirmation and Order Tracking

  • "When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available."

5. Damages, Lost Packages, and Returns

  • Damages: "In the event that your order arrives damaged in any way, please email us as soon as possible at info@ladolcesorpresa.eu with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution."
  • Returns: "For details on returns, exchanges, and refunds, please visit our Link to your Refund Policy."